Refund & Returns Policy

Sanié — Refund & Returns Policy

At Sanié, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help with a smooth and fair returns process.

1. Eligibility for Returns

You may return full‑priced items within 14 days of receiving your order if:

• The item is unused, unwashed, and unworn

• All original tags and packaging are intact

• The item is in resellable condition

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Items that cannot be returned:

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• Sale or clearance items

• Intimates (e.g., bodysuits, lingerie) for hygiene reasons

• Gift cardsItems marked “Final Sale”

2. Requesting a Return

To initiate a return:

• Email our team at orders@sanie.co.nz

• Include your order number, item(s) you wish to return, and reason for return

• Our team will provide return instructions and a return address

Returns must be lodged within 14 days and received within 21 days of delivery.

3. Refunds

Once your return is received and inspected:

• Approved returns will be refunded to your original payment method

• Refunds are processed within 3–5 business days

• Shipping fees are non‑refundable

• If your order qualified for free shipping and the return brings your total below the free‑shipping threshold, the original shipping cost may be deducted from your refund

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4. Exchanges

We offer exchanges for:

• Size changes

• Colour changes

• Replacement of the same item (if stock is available)

If the item you want is unavailable, we will issue a refund or store credit.

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5. Store Credit

If preferred, you may choose store credit instead of a refund.

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• Store credit does not expire

• Issued once the return is approved

• Can be used on any future Sanié purchase

6. Faulty or Incorrect Items

• If you receive a faulty or incorrect item:

• Contact us within 7 days of delivery

• Provide photos and your order number

• We will replace the item or issue a refund at no cost to you

Faults caused by wear and tear, improper care, or misuse are not eligible.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked courier service

• Sanié is not responsible for lost or untracked return parcels

8. International Orders (If Applicable)

For international customers:

• Returns are accepted, but shipping costs are the customer’s responsibility

• Customs duties and taxes are non‑refundable

• Exchanges may not be available due to international shipping constraints

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9. Contact Sanié

For all return or refund enquiries:📧 orders@sanienz.com

Our team is here to ensure your experience with Sanié is exceptional